Leaders Speak

By Claudia Rial, MBA, Vice President of Operations, MTI America Here is an interesting statistic from the US Census: There are approximately 19 million Limited English Proficient (LEP) workers, which is nearly one in 10 working-age adults. Not All LEP Individuals Are Immigrants! Did you know that not all LEP individuals are immigrants? According to… [Read more]

By Matt Ginsberg-Jaeckle, MA, CHI, Associate Director of Global Patient Services Shirley Ryan AbilityLab (formerly Rehabilitation Institute of Chicago) Previously, I addressed the singular role of the interpreter — the only type of healthcare professional that is part of every conversation for patients with Limited English Proficiency (LEP). For these patients, the entirety of their… [Read more]

By Matt Ginsberg-Jaeckle, MA, CHI, Associate Director of Global Patient Services Shirley Ryan AbilityLab (formerly Rehabilitation Institute of Chicago) Only one type of healthcare professional is part of every conversation patients have while receiving care. It’s not a nurse, not a case manager, certainly not a doctor … Need a hint? It’s someone who acts… [Read more]

By Jack Bailey, Managing Director and Co-Founder of Bailey Southwell & Co. As business activity begins to normalize, companies are again turning to acquisitions as a key growth initiative. Last week’s Leaders Speak highlighted factors driving acquisition interest and provided an overview of the characteristics that have driven valuations for attractive businesses back to pre-COVID… [Read more]

By Jack Bailey, Managing Director and Co-Founder of Bailey Southwell & Co. After one of the most challenging years for business in memory, we headed into Q4 with business activity beginning to normalize amid the pandemic and real gross domestic product increasing 33.1% in Q3 over the prior quarter. Nonetheless, COVID-19 continues to spur uncertainty… [Read more]

By Linda Colsen, Vice President of Customer Experience, One Call Incorporating a coordinated care approach has long been the answer to providing the most comprehensive, efficient, patient-centric and successful healthcare possible – and the workers’ compensation segment is no different. COVID-19 has presented an ideal setting in which to demonstrate the effectiveness of the coordinated-care… [Read more]

By Linda Lane, President of Physical Therapy, One Call When a workplace injury occurs, one of the most common types of treatment needed is physical therapy (PT). In fact, 62 percent of claims include outpatient physical medicine services.1 And while PT is a fairly simple concept in theory, programs run the gamut from basic to… [Read more]

By Scott Yasko, VP of Business Development, Preferred Medical “Don’t take this the wrong way, but how old are you?” It was 2011 and I was sitting in my first meeting with C-Suite executives as a clean-shaven 26 year old. I had been interrupted mid-sentence by someone with a title that starts with ‘Chief’, and… [Read more]

By Scott Yasko, VP of Business Development, Preferred Medical I started in the workers compensation industry 10 years ago. At the time mine was easily one of the youngest faces you might see walking around an exhibit hall or raising my hand in an education session. A decade later and now in my mid 30’s,… [Read more]

By Dr. Mitch Freeman, Pharm.D., Chief Clinical Officer, Mitchell Pharmacy Solutions In a year of big headlines, it is easy to lose track of the next three trends that are directly impacting your pharmacy program today (see our previous trend alert on COVID and opioids). Below are three trends you should have on your dashboard… [Read more]