Leaders Speak

By Stephanie Arkelian, Director of Product Management, Healthesystems The role of the claims professional is truly front and center. They are on the front line of claims management, and serve as the central point of communication between the injured worker and all other stakeholders. I understand this well, not only from our conversations and research… [Read more]

By Danielle Lisenbey, President, MedRisk With Baby Boomers aging out of the industry and Millennials and Gen Zers representing 46 percent of the workforce, it’s time to market the diverse career paths available within workers’ compensation to them and re-engineer our workplaces for them. First, what do they want? The Carson College of Business at… [Read more]

By Brian Peers, DPT, MBA, Vice President Clinical Services and Provider Management, MedRisk The third most expensive lost-time claims in workers’ compensation, averaging just over $60,000 each, are those involving the neck, according to the National Council on Compensation Insurance (NCCI) The causes are many and varied. Because the neck supports the weight of the head, it… [Read more]

By Teresa Williams, MSW, LCSW, Managing Partner, HomeCare Connect While workers’ compensation leaders deal with the logistics of employees moving back into offices, they need to pay particular attention to employee mental health and well-being. With vaccinations available and communities re-opening, the tendency is to think of employees as back to their pre-pandemic selves. They are not.… [Read more]

By Teresa Williams, MSW, LCSW, Managing Partner, HomeCare Connect Workers’ comp employers moved quickly to protect their employees’ physical health during the pandemic. They deployed social distancing, personal protective equipment, and work-from-home strategies when feasible. But, what about their employees’ mental health? By all accounts, mental health suffered during COVID-19 and its economic shutdowns. Worries about contracting… [Read more]

By Shahin Hatamian, SVP Product Management and Marketing, Mitchell We all know that technology advancement and adoption are vital to the future of the workers’ compensation industry and the insurance industry as a whole. In the past five or 10 years, and especially since the start of the COVID-19 pandemic, we’ve seen the industry put… [Read more]

By Brian Allen, Vice President of Government Affairs, Mitchell As we reach the summer solstice, we also reach the point in the year most legislatures have completed their business, and those still in session are looking at their summer recess time. For those of us in the government affairs business, it is a time to… [Read more]

By Jose Tribuzio, Co-founder and CEO, Spear Technologies For as long as I can remember, workers’ comp claims organizations have wanted to be able to gaze into technology’s crystal ball and make predictions. What claims will be fraudulent? Which ones have a high propensity for litigation? What claims should be earmarked for subrogation? There’s no… [Read more]

By Brian Mack, co-founder and CRO, Spear Technologies The workers’ compensation industry has been striving to streamline and automate the claims process for years. Imagine a day when a first report of injury can be dictated into a mobile phone, the audio file sent to an insurance company. The claim’s file could be auto-populated with… [Read more]

By Dan Anders, Chief Compliance Officer, Tower MSA Partners If you ask the workers’ compensation payer community about the value of a Medicare-Set Aside or MSA, some might say, “An MSA is not valuable to us; it’s just something we have to do when we close a claim with a Medicare beneficiary.” Others see MSAs… [Read more]