Featured Articles

What if you had the ability to schedule non-emergent, on demand transportation for your patients? What if you could have more transparency, and provide increased safety with better wait times to and from appointments? Relay Transportation, a web-based application augmented by One Call’s propriety network and customer contact center…[Continue Reading]

By the latest CDC tally, the year 2015 saw more than 33,000 opioid overdose deaths, two-thirds of which were attributed to prescription opioids. More than ever these statistics crystalize the need to explore and develop alternative chronic pain therapies. However pharmaceutical companies continue to invest in the development of new opioid products…[Continue Reading]

Imagine having a single resource for all of your questions related to medical treatment and billing, workers’ compensation and disability claims, and leave of absence concerns. Health assistants soon will fill this new role as a part of employee benefit programs. Employees participating in their employer’s plan will be assigned an assistant…[Continue Reading]

Meeting regulatory requirements for OSHA recordkeeping can be a significant challenge for workers’ compensation teams. With the release of OSHA’s Final Rule on electronic reporting, centralized recordkeeping becomes a key strategy for employers to meet their new obligations. Is your workers’ compensation team ready for this…[Continue Reading]

2017 is here and poised to challenge and change our industry in many ways. Key areas in the spotlight for the coming year include good health empowerments, regulation transformations, consumer-centric progressions, risk circumventions and tech modernisms. I think we can all agree technological advances are moving at an…[Continue Reading]

When a complex injury case is in dispute, an Independent Medical Examination (IME) has long been the tool in our claims management arsenal to bring about resolution. IMEs help resolve a number of issues. They can assist in determining if the claimant’s condition was caused by the workplace incident; if a recommended course of treatment is…[Continue Reading]

Telemedicine services designed for workers’ compensation and group health plans will have similar benefits, but there are many additional components that must be included to provide a quality program for patients with workplace injuries. Telemedicine services include clinical consultations with nurses via telephone and virtual physician visits using…[Continue Reading]

In our workers’ compensation world, there are an ever-increasing number of media sources trying to grab our attention. Whether in the form of a magazine article, LinkedIn post, webinar or whitepaper, the industry is blessed to have so many important information vehicles to help you deliver the best services to injured workers. While more is often better, it doesn’t solve a significant problem many of us face: time. How can we keep up…[Continue Reading]

Opioid analgesics are commonly prescribed to treat the pain associated with workers’ compensation and auto no-fault injuries. These medications have an important role in pain management treatment and therapy and may be effective for certain indications, including acute pain not relieved by non-opioid analgesics, pain associated with various types of…[Continue Reading]

In the consumer marketplace, customer experience is king. Online retailer Amazon is an example of a company that has long excelled in their ability to adapt and innovate in ways that optimize the shopping experience for their customers. And this begins with a data-driven understanding of what’s working vs what isn’t. One must accurately and continuously measure…[Continue Reading]