Featured Articles

By Michelle Despres, Vice President of Product Management, One Call When I say the words “artificial intelligence,” or the acronym, “AI,” where does your mind go? Do you immediately imagine machines and droids taking over the world? Or do you have a less dramatic outlook on the subject? Artificial intelligence (AI) relies on the use… [Read more]

Claims professionals today are facing more challenges than ever before. Realities ranging from labor shortages to workload bottlenecks mean adjusters and other professionals are regularly juggling multiple cases simultaneously—at times, well over 100. In this fast-paced environment, frontline team members are constantly working to balance financial pressures and high-performance expectations with patient-centered care that returns… [Read more]

By: Horizon Casualty Services, Inc. (HCS) With medical costs continuing to trend upward, identifying and maintaining best-in-class preferred provider organizations (PPOs) continues to be of paramount importance. Medical cost control continues to be the most challenging component of workers’ compensation expenses. For this reason, contracting with best in class workers’ compensation PPOs should be the… [Read more]

Too often, navigating the workers’ compensation system after a workplace injury is an isolating and fragmented experience that results in patient dissatisfaction, disengagement, and a prolonged recovery process. Successful recovery and return to work require more than just the best care available. Equally important—and often overlooked—is the need for seamless interdisciplinary communication between all parties… [Read more]

Medical Provider Networks (MPNs) have recently received negative publicity for leaving a bad taste in the mouths of employers and employees, often being seen as mere provider discounting mechanisms or profit centers. However, EK Health, a leading managed care company, firmly believes that a properly formulated MPN goes far beyond cost-saving measures. Their “secret sauce,”… [Read more]

Getting injured is always an unpleasant experience at the very least, and traumatic or debilitating in some instances. But it can be especially difficult for those who injure themselves on the job. On top of being out of work and in discomfort, pain, or worse, injured workers must navigate the often-complicated workers’ comp system that… [Read more]

By Jay Krueger, One Call CEO When I think about what we do at One Call – a care coordination company within the workers’ compensation industry, we are like many in this industry – a service-oriented company. We seek to deliver value to clients and injured workers through the services we provide. And while I’m… [Read more]

As surgical implant technology has grown more complex, managing surgical implant spend has become a bigger challenge and cost driver for payers. A surgical implant review based on intelligent, data-driven expertise can bring pricing objectivity, transparency, and significant savings to a workers’ compensation program. Clinical reviews, conducted as part of a medical bill review process,… [Read more]

By Jason Beans, CEO, Rising Medical Solutions Helping injured employees get back to productive life is an enormous and critical job. Unfortunately, it is a job that is too often focused on administrative tasks instead of high value efforts that positively impact an employee’s life. According to Rising Medical Solutions’ annual Workers’ Compensation Benchmarking Study,… [Read more]

By Jason Beans, CEO, Rising Medical Solutions Amazon has forever revolutionized the way we shop. The e-commerce giant has become synonymous with convenience and choice, raising the bar for selection, pricing options, delivery speed, and self-service simplicity. At the core of Amazon’s success is an extreme focus on the customer experience. They understand that customers… [Read more]