Featured Articles

By Phil Walls, RPh, Chief Clinical Officer, myMatrixx As of this writing, more than 116,576,359 people in the United States have been fully vaccinated for COVID-19, or 35.1 percent of the population, according to data from the Centers for Disease Control (CDC). The CDC is also currently reporting a decrease of 81% in the rolling… [Read more]

Claims professionals have long been the frontline of claims management – this has not changed. What has changed is just about everything else. Claims continue to grow in complexity – and therefore have become more complex to manage. The claims workforce is changing, too. As we continue to try to attract talent to the industry,… [Read more]

By Ted Smith, Senior Vice President of National Sales, Apricus Apricus is saying goodbye to the term ancillary when it comes to caregiving in workers’ compensation. That’s because diagnostic imaging, physical medicine, durable medical equipment (DME), home health, and other services are often foundational to injured workers’ recoveries. They’re not secondary — they’re essential. These… [Read more]

By Thomas Warsop, CEO at One Call One Call is reimagining the future of care coordination for workers and their families by leveraging our more than 30 years of industry experience and redefining how our solutions can move people through their care journeys better than ever before. Like many companies, the COVID-19 pandemic forced us… [Read more]

By Jan A. Saunders, CPO, LPO, In-House Clinical Director of Prosthetics & Orthotics, HomeCare Connect The trauma of an amputation cannot be overstated. Amputees often feel their lives are over. They mourn the loss of the extremity and are prone to depression and anxiety. Injured workers—in particular—can feel anger and perceived injustice. Unfortunately, most providers… [Read more]

Tough times ultimately usher in change. They highlight our resiliency. They spur revival and promote progress. While 2021 is certain to be a year full of its own challenges, we’re confident it will bring unforeseen opportunities for growth and fresh new ways of doing business – from renovated workspaces to entirely re-envisioned philosophies. Throughout the… [Read more]

By Mark Bilger, Chief Information Officer, One Call In March, the world changed. To protect the health and wellbeing of workers across the globe, businesses quickly transitioned to remote work environments. In an instant, offices moved from high rises to dining rooms and living rooms. The ultimate success of this change depended on behind-the-scenes technology… [Read more]

When developing effective claims programs for workers’ comp, a finely tuned user research process is a crucial tool in ensuring that stakeholders across the board all benefit from the solutions that are implemented. Stereotypes and assumptions surrounding the wants and needs of injured workers, claims professionals, payers, and other stakeholders stand in the way of… [Read more]

Since March, we’ve had our safety hats on. We’ve taken every step possible to prevent the spread of COVID-19 to customers, providers, injured workers and our own employees. We sprang into action to move our entire workforce to work-from-home. We partnered with providers to make virtual solutions, such as telerehab, available to injured workers. We… [Read more]

Workers’ compensation professionals, including executive leaders, clinical managers and claims professionals, are concerned about complex claims, a theme revealed in our 2020 Workers’ Comp Industry Insights Survey of 629 industry stakeholders. Participants reported that increasing claims complexity is a major challenge for the industry and their own programs, citing: The failure to detect early warning… [Read more]