By Shannon Ford, MA, CRC, Senior Vice President, Case Management Solutions, Paradigm
A lot can happen in the first 30 days of a claim. The lag time between the time of injury and when an injured worker receives active case management can span many weeks, and often it can be much longer.
The days immediately following an injury are one of the most vulnerable periods in a claim. This is a time when injured workers are often uncertain about next steps related to treatment, work, or who to reach out to for help. Without support, that time can turn a smooth recovery into one that’s costlier and more complex.
Consider John, a 38-year-old dock worker who twists his knee while pulling a pallet off a loading dock. After trying rest and ice, John sees his doctor, who prescribes a knee brace, an anti-inflammatory, and follow-up care instructions.
While John waits for the next step in his workers’ compensation claim, he unknowingly takes several wrong ones—misunderstanding activity restrictions, follow-up care needs, and the overall claims process. John is far from alone—many patients forget or misunderstand discharge instructions not long after they get them.
Two paths, one injury
The problem isn’t that claims like John’s are going unmanaged or ignored. It’s that they’re not being supported closer in proximity to the time of injury.
Fortunately, meeting the needs of these workers doesn’t have to be complex. For some, all it takes is providing earlier direction, education, and the right clinical expertise to ensure injured workers start out on the right trajectory.
What follows? Often better outcomes. A study found that injured workers who received early intervention missed less work and had 30% lower claim costs at a two-year follow-up.
Cases like John’s have the potential to move forward in very different ways. Here’s what a workers’ compensation claim can look like in those first 30 days with and without early intervention.
Day 1: After the initial injury
- Without early intervention:
John leaves with a diagnosis but still has questions about work restrictions, treatment, and next steps. Without guidance, he may overdo activity, delay care, or seek unnecessary treatment or counsel. - With early intervention:
A nurse quickly assesses John’s situation, answers questions, addresses gaps in care, and identifies early warning signs that could complicate recovery. - Why it matters:
The initial days following an injury shape the recovery experience. Clear guidance helps workers stay engaged and confident in their care.
Days 2–7: Navigating the next steps
- Without early intervention:
John is left to manage paperwork, appointments, and follow-up care while balancing everyday responsibilities. - With early intervention:
The nurse collaborates with the injured worker and stakeholders to assist with early clinical and recovery barriers and helps John feel supported and guided. - Why it matters:
Small delays can extend recovery. Early nurse involvement can lower future medical costs, lower overall claim costs, and expedite claim resolution.
Days 8–14: Understanding the full recovery picture
- Without early intervention:
Uncertainty about income, work, and recovery increases John’s stress, making it harder to focus on healing. - With early intervention:
The nurse identifies issues such as delayed healing, communication breakdown, or psychosocial barriers to ensure John receives the appropriate level of ongoing support and actively works with his employer and carrier regarding return-to-work light-duty or transitional pathways. - Why it matters:
Many recovery barriers aren’t visible in medical records. Early clinical assessment helps identify risks before they become entrenched barriers.
Days 15–30: Following the right path
- Without early intervention:
Weeks after the injury, John remains uncertain about what comes next and has made limited progress toward recovery. - With early intervention:
John understands his recovery plan and has transitioned to additional services, such as telephonic, field, or vocational case management, if warranted. - Why it matters:
A smooth transition to the right level of support keeps recovery moving and can help prevent medical, legal, psychosocial, and financial complications.
Closing the gap
The first 30 days of a claim is a critical time for injured workers. Early warning signs and risks for delayed recovery often go unnoticed even though they can greatly impact the trajectory of the claim and injured worker outcomes.
Early intervention services exist for just that reason. The best outcomes occur when clinical expertise is engaged early. Our Early Intervention model places an experienced nurse into the claim shortly after injury to identify risks, coordinate near-term needs, and determine the most appropriate next level of support, if needed. By addressing clinical, psychosocial, and return-to-work barriers before they escalate, Early Intervention helps accelerate recovery, improve injured worker experience, and reduce overall claim costs.
About Shannon Ford
Shannon Ford brings nearly three decades of case management experience and a deep passion for transforming how care is delivered to injured workers. As Senior Vice President of Case Management Solutions at Paradigm, she leads a national team focused on delivering the right care, at the right time, to achieve the best possible outcomes. Throughout her career—and especially during her 15 years with Paradigm—Shannon has built a reputation for developing high-impact programs and cultivating the talent needed to bring them to life. She is particularly passionate about designing solutions that thoughtfully match clinical and vocational expertise to the unique needs of each injured worker, ensuring care is both timely and effective. As Paradigm’s Senior Vice President of Case Management Solutions, she plays a key role in strengthening client partnerships and elevating performance across the organization. Her leadership continues to drive innovation in how case management programs are structured, staffed, and delivered.
About Paradigm
Paradigm is a specialty care management organization, focused on improving the lives of people with complex injuries and diagnoses. For nearly 35 years, the company has been a pioneer in value-based care, generating the very best outcomes for patients, payers, and providers in the workers’ compensation and healthcare markets. Paradigm impacts complex, high-cost care and spend categories through risk-based clinical solutions and case management, specialty networks, home health, shared decision support, and payment integrity programs. The company consistently delivers proven cost savings, while improving outcomes across the continuum of care. For more information, please visit www.paradigmcorp.com.
Disclosure:
Paradigm has advertised with WorkCompWire.
This is NOT a paid placement.