Sunnyvale, CA – CLARA Analytics recently announced that The Black Car Fund, a New York not-for-profit organization created by New York state to protect New York’s for-hire drivers with workers’ compensation insurance coverage, has chosen CLARA Optics and CLARA Triage, AI-driven technology on the CLARAty.ai platform to help them improve medical outcomes for injured drivers, improve reserve accuracy, and lighten administrative burdens for adjusters.
CLARA Optics uses predictive AI, generative AI (GenAI), and large language models (LLMs) to automate medical records transcription, extract meaningful details, and deliver actionable insights to claims management personnel. By ingesting and analyzing new information as soon as it is available, the technology helps claims managers to stay abreast of changes, summarizing case status and highlighting salient information.
CLARA Triage helps adjusters to promptly identify high-risk casualty claims and flag them for proactive resolution. The AI platform is trained on a contributory database of millions of closed claims to provide a high level of predictive accuracy and broad benchmarking capabilities. The generated insights enable the assignment of the right claim to the right adjuster at first notice of loss. Adjusters are given decision support and guidance when setting reserves, leading to more accurate reserving. Claimants get the level of service they need for the severity of the injury, and The Black Car Funds’ claim professionals can focus on the claims that matter most. Overall, this approach leads to optimal medical outcomes for injured parties, gets workers back on the job quickly, and reduces claim costs.
“CLARA’s AI platform will improve reserve accuracy and create greater efficiencies across our claims operation,” said Eric Hornick, Chief Claims Officer and Actuary at The Black Car Fund. “Each of our adjusters must manage a workload of up to 300 claims at any given time. CLARA’s technology will reduce that burden, freeing them up to deliver highly personalized, empathetic service to injured drivers.”
“The Black Car Fund provides a vitally important service to tens of thousands of for-hire vehicle drivers throughout New York,” said Heather H. Wilson, CEO of CLARA Analytics. “We are excited to support The Black Car Fund’s efforts to provide the highest level of service for injured drivers, eliminate administrative work for busy adjusters, and drive better claim outcomes for all parties. We’re pleased that they have chosen CLARAty.ai as their claims intelligence platform.”
Source: CLARA Analytics