Chicago, IL – Rising Medical solutions recently announced that the Workers’ Compensation Benchmarking Study’s annual survey is now open.
For the second time in its 11-year history—and for the first time since COVID—the 2023 study will survey frontline claims professionals (instead of claims executives) to ascertain alignment between industry leadership and staff who directly handle workers’ compensation claims. As the industry’s largest talent constituency, with the greatest influence on financial and injured worker outcomes, visibility into their views will highlight advancement opportunities for the entire industry.
Reprising prior years’ survey questions, the 2023 study will not only compare frontline participants’ perspectives to the views of the claims executive participants who preceded them, it will also quantify the experience and motivations of frontline staff in the post-pandemic work environment.
“As the frontline attrition rate worsens and the industry’s overall talent shortage grows, it becomes even more essential to understand the perspectives of those claims professionals who are choosing to remain in workers’ compensation,” says Rachel Fikes, chief experience officer and study program director at Rising Medical Solutions. “By learning from claims professionals’ views, the 2023 study aims to help payer organizations best understand, lead, and recruit/retain this critical talent pool.”
The 2023 confidential survey will continue throughout the remainder of the year. All frontline participants and study stakeholders will receive a copy of the 2023 Study Report which can be used to validate operational alignment, verify existing strategies, advocate for resources in support-challenged areas, and identify opportunities to impact claim outcomes. Claims executives are encouraged to share the survey link with their frontline teams as an investment in this industrywide effort.
Respond here: Workers’ Compensation Benchmarking Study 2023 Survey
Source: Rising Medical Solutions