Sarasota, FL – FCCI Insurance Group recently introduced a new 24/7/365 Injury Triage program by partnering with Medcor. The telephone service is available to the employees of FCCI Workers’ Compensation policyholders.
Medcor provides telephonic workplace injury screening assessments from highly trained and professional U.S.-based registered nurses when injuries occur or at the onset of injury. Translators are available when needed in more than 200 languages.
“The Medcor Injury Triage hotline is a pre-claim solution that gives workplace employees access to immediate medical guidance and improved outcomes. It further helps to avoid unnecessary medical treatments, reduce claims and lower insurance costs,” said Garth Crow, Executive Vice President and Chief Claim Officer at FCCI Insurance Group.
Medcor has handled more than four million triage calls since the program’s inception, with 90% of incoming calls answered in under 60 seconds. All calls are recorded for quality assurance and case documentation.
“Injury triage is about assessing the extent and urgency of non-life-threatening injuries and advising injured employees on the appropriate level of care at the right time,” said Patrick Kelly, Director of Strategic Partnerships at Medcor. “We’re pleased to partner with FCCI to offer this valuable service to their Workers’ Compensation policyholders.”