Today’s issue of WorkCompRecap features the release of the 2022 Workers’ Compensation Benchmarking Study Report from Rising Medical Solutions, which examines the trajectory of how claims management has (or has not) progressed over the past decade and delivers a 10-year industry report card.
The tenth edition of the study draws on survey research conducted with claims leaders, and in addition to quantifying industry progress, the 2022 Report identifies how high-performing claims organizations distinguish themselves across 30-plus data variables. Major performance differentiators included identifying and addressing behavioral/mental health issues; providing staff training on empathy and other soft skills; measuring injured worker satisfaction as a key metric of effectiveness; using performance-based strategies with staff and vendor partners; and employing workflow automation and predictive and prescriptive analytics.