Santa Clara, CA – The American Equity Underwriters, Inc. (AEU), an Amwins Group company, recently selected CLARA Analytics as their partner in a new initiative that will use advanced technology to help adjusters achieve better results, more efficiently, for the employers who partner with AEU.
As the program administrator for American Longshore Mutual Association (ALMA), AEU helps waterfront employers (ALMA members) improve safety, reduce risk, and get injured longshore workers the care they need. The company will implement CLARA’s Optics and Triage modules, which automate the extraction of key information from claims documents and deliver AI-driven insights to monitor medical claims and proactively manage risk.
The Optics module uses natural language processing (NLP) to transcribe and extract information from medical records and legal demands, highlighting relevant details about individual workers’ compensation claims. CLARA’s Triage module helps adjusters to promptly identify high-risk casualty claims and flag them for proactive resolution. That leads to optimal medical outcomes for injured parties, it gets workers back on the job quickly, and reduces overall claim costs.
CLARA’s AI solutions can natively integrate into the Origami Risk claims platform, a cloud-based, end-to-end claims management solution. AEU is adopting these integration capabilities between CLARA and Origami Risk as part of this venture to enable improved adjuster productivity and claims outcomes for AEU’s customers.
“At AEU, we’re always looking for ways to better serve our members and their injured workers,” said Adele Hapworth, CEO of AEU. “CLARA’s AI platform is already delivering impressive ROI for workers’ compensation carriers. We see it as a great fit for AEU as well. CLARA’s products will help us improve efficiency and ultimately reduce claims costs for our members. This is a proven path to making AI work for us.”
AEU’s customer-centric vision is central to CLARA’s mission. The topic will be explored in an upcoming panel in which CLARA is participating at the 4th annual InsurTech Spring Conference in New York. The presentation, “Improving Customer Experience with Better Claims Collaboration,” takes place on March 30.
“AEU is recognized as a leader in USL&H coverage,” said Heather H. Wilson, CEO of CLARA Analytics. “That’s due in large part to their intensively customer-first philosophy. In that respect, they’re a perfect fit with CLARA, which provides AI tools that not only drive productivity but also better outcomes for all parties. CLARA Triage helps adjusters focus on the claims that need attention while CLARA Optics significantly reduces document review time. These AI tools allow adjusters more time to focus on an injured worker’s needs to help them return to health faster. We look forward to collaborating with AEU.”