San Mateo, CA – Guidewire (NYSE: GWRE) and Insight Service Group (ISG) recently announced that ISG’s new Ready for Guidewire validated accelerator for ClaimCenter is now available to users in the Guidewire Marketplace.
The COVID-19 pandemic has put great stress on insurers and their workforce. As a part of its 2022 US Property Claims Satisfaction Study, J.D. Power’s Director of Insurance Intelligence Mark Garrett commented that “insurers really struggled last year, partly due to circumstances beyond their control”. Longer cycle times and personnel availability were noted as having contributed to these issues. ISG’s solutions and services can help insurers overcome these struggles by handling important aspects of claims so insurers don’t have to.
ISG offers several solutions, including investigation, medical and record management, to help clients achieve the most optimal claim outcome. It serves as a single partner for all outsourced claims services with national coverage for all solutions.
The ISG accelerator for Investigation, Medical, and Record Management for ClaimCenter enables claims handlers to:
- Seamlessly order referrals for investigation services, independent medical exams/peer reviews or record retrieval services from ISG without leaving ClaimCenter;
- Save time and manual labor with automatically populated claims data;
- Easily track the status of a referral; and
- Receive and access the resulting organized records from ISG in ClaimCenter.
ISG’s investigation services include general, fraud and social intelligence investigations. The company is fully accredited by the Utilization Review Accreditation Commission (URAC), a non-profit, independent accreditation entity, with a nationwide network of board-certified medical providers.
“We’re excited that ISG’s ClaimCenter app is now available in the Guidewire Marketplace, so we can help even more insurers achieve the best possible claims outcome,” said Bob Reardon chief executive officer, ISG. “We offer a unique combination of business solutions that naturally complement one another and help shorten the claims cycle to ensure this goal is accomplished.”
“We congratulate ISG on the release of its ClaimCenter app,” said Becky Mattick, vice president, Global Solution Alliances, Guidewire. “With ISG’s solutions now easily accessed through ClaimCenter, insurers can be more efficient, reduce costs and empower claims handlers to focus on the claimant’s needs and other higher value activities.”