In November, more employees quit their jobs than any other month in U.S. history. As the Great Resignation continues well into 2022, employers across the country are still feeling its troubling effects.
For businesses and claims organizations, the problem is especially acute, as the industries had already been experiencing significant turnover due to an aging workforce and retiring adjusters.
Whether your organization is looking for technology to help fill in the gaps as tenured employees leave, strategies to improve employee safety or ways to provide better access to care, Enlyte can help. Here are three ways:
1. Use Technology to Bridge the Gap
As claims teams across the country face significant staffing shortages and lose some of their most tenured employees, it’s more important than ever for payers to consider how they can strategically apply technology to help fill in the gaps.
Mitchell’s integrated suite of technology and services can help boost claims processing efficiency, automate manual tasks and help new employees get up to speed quickly. For example, the Mitchell SmartAdvisor® bill review platform can automate up to 90% of medical bills via straight-through processing, freeing up time for adjusters to focus on complex tasks. Additionally, payers can partner with Mitchell Technology Enabled Services to outsource non-core tasks including full medical bill review processing, mailroom operations, document management, data capture and more.
2. Employ Clinical Solutions to Keep Teams Moving
When teams are short staffed, many employees may be asked to work overtime and tackle additional responsibilities outside of their traditional workload capacity, leading to burnout, turnover and increased incidence of injury.
Genex’s clinical services can help keep employees happy, healthy and productive amidst staffing shortages. For example, Genex’s preventive services can improve health and decrease the likelihood of musculoskeletal injuries. These services can also intervene post-injury to expedite safe and sustained return to work. When an incident occurs, Genex ClinicalCare24™ can provide injured employees with clinically sound triage recommendations to help them make informed decisions and receive prompt medical care when indicated. From early intervention to return to work, Genex case management supports injured employees throughout their recovery to facilitate a timely return to function and work.
Genex’s ADAAA Interactive Management Program can help employers develop consistent management practices and return employees with disabilities to work safely and efficiently.
3. Ensure Continuous Access to Care
The provider community is also facing shortages, due to many factors including the aging U.S. population which is driving demand for care. The Association of American Medical Colleges predicts there will be a gap of more than 124,000 providers in less than 10 years. As this trend continues, it will be essential for the workers’ compensation industry to continue to focus on improving access to care.
A strong workers’ comp focused network can help. Utilizing one of the many Coventry Network offerings can lead to better overall outcomes for injured employees and provide access to timely, high-quality care. Enlyte offers Provider Networks through Coventry, Specialty Networks through Apricus, and Pharmacy solutions via Mitchell to help ensure access to care across the entire return-to-work process.
Successfully Navigating the Great Resignation
To successfully navigate the Great Resignation, businesses and payers should consider the problem from three angles: strategically applying technology to fill in the gaps for claims processing staff, employing solutions to help overworked employees and partnering with strong provider and specialty networks to improve access to care for employees injured on the job.
For more information, visit Enlyte’s Great Resignation resource page to help you best navigate staffing shortages.
This is a sponsored post from WorkCompWire marketing partner Enlyte.