Wayne, PA – When a catastrophic event occurs in the workplace, it is critical to have reliable resources available to care for those with physical injuries as well as those who have witnessed the traumatic event.
That is why Genex’s Catastrophic Injury Management and Crisis Response programs are critical to addressing both the physical as well as mental needs of affected employees. The program combines the best of two industry-leading catastrophic care programs, Coventry and Genex, under their parent brand, Enlyte, to enable immediate response when critical events occur in the workplace.
“An early advantage associated with the organizational alignment of Genex and Coventry is the integration of our two catastrophic programs,” said Tim Howard, Senior Vice President, Field Case Management. “The combined programs enable us to provide 870 catastrophic case managers nationally, led by a tenured management team with decades of clinical expertise. In addition, the Crisis Response program is an excellent complement to our catastrophic program.”
When a critical workplace accident occurs, Genex is available 24 hours a day, 365 days a year, to receive calls and deploy a catastrophic triage team to complete an onsite assessment and assign appropriate onsite catastrophic case managers to the scene. Genex has assisted in managing care for those affected by catastrophic incidents including helicopter crashes, train derailments, severe automobile accidents and natural disasters.
When an incident occurs, Genex catastrophic case managers arrive within hours and coordinate with employers or other designated oversight agencies to assist in the emergency response plan. This type of response requires frequent strategic communication and reporting channels to ensure timely provision of services and updates to involved parties. Case managers remain with injured employees and their families throughout their recovery, coordinating care, navigating complex health systems, and advocating for the injured employee, all while providing ongoing support during what could be a highly involved recovery.
Traumatic workplace events often cause ripple effects also affecting those not physically injured but who have witnessed them. Unfortunately, the post-traumatic stress and mental hardships these individuals experience are often overlooked. Crisis intervention addresses the needs of those exposed to a critical event, with the goal of mitigating the effects of the incident and assisting employees in recovering as quickly as possible.
Often referred to as psychological first aid, crisis intervention can be administered with small groups (e.g., debriefings) or with individuals to provide support and resources to help them cope with anxiety, depression and post-traumatic stress disorder to accelerate recovery. Doing so is not only the right thing to do but can also mitigate losses to productivity at an individual and organizational level.
“Catastrophic injury management and crisis response services complement one another and ensure we are managing care for both the physically injured and those who may be suffering emotionally” said Tammy Bradly, Enlyte Senior Director, Clinical Product Marketing. “Our expertise in catastrophic injury management and crisis response comes from many years of managing high-risk claims and helping individuals on their journey to recovery and optimal function.”
Enlyte is a WorkCompWire ad partner.
This is NOT a paid placement.