Today’s issue of WorkCompRecap features Enlyte’s release of its 2022 Workers’ Compensation Technology Trends Report, which found significant tech transformation has been happening in the industry as a result of the pandemic.
Key findings from the results of the survey of workers’ comp professionals included that companies invested most in trying to improve internal efficiencies and manage COVID-19 effects. Throughout 2021 top investment categories included telemedicine and electronic payments/billing, with electronic payments making the biggest jump. The report also notes that mobile apps for injured employee communication are expected to have the greatest impact on the industry in the next 5-10 years, with the goal of improving communication and the return-to-work process. Additionally, most organizations were only found to be automating only 25% of their medical bills with straight-through processing, indicating clear opportunities for improvement.