Today’s issue of WorkCompRecap features the announcement from Genex of the rollout of its consolidation of nurse triage services into the new ClinicalCare24 program.
The program, administered by Genex under parent brand, Enlyte, is designed to enable quick recognition of appropriate care when a workplace injury or illness occurs, and combines what were previously Coventry’s NT24 and Comp Alliance’s Nurse Now. Genex noted that while nurse triage may not be anything new, it has a greater importance than ever due to the COVID-19 pandemic and a more remote workforce. Also of note was that employers were able to avoid injuries becoming claims in about 40% of the nurse triage calls, which instead provided employees with self-care guidelines. Nurse triage options were also appreciated by injured workers who were able to speak to a trained medical professional about where to go for an appropriate level of care.