• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • WCW HOME
  • Submit a Wire!
  • Advertising
  • Media Partners
  • About
  • Contact Us

WorkCompWire

Your Trusted Source for Workers Compensation News

Enlyte
  • Workers Compensation News
    • Workers Compensation Industry News
    • Association, Rating & Research News
    • Claims, Legal, & Compliance News
    • Legislative & Regulatory News
    • Risk Management News
    • Work Force & Human Resource News
  • Featured Articles
  • Leaders Speak
  • Editor’s Forum
  • People On The Move

Genex Rolls Out ClinicalCare24 Nurse Triage Program

January 7, 2022 - WorkCompWire

Wayne, PA – Genex recently announced the rollout of its new ClinicalCare24 Nurse Triage Program.

When a workplace injury or illness occurs, employees often don’t know where to go, who to call or even if treatment is necessary. This can lead to confusion, frustration and inconsistent levels of treatment.

That’s why Genex’s ClinicalCare24™ nurse triage program is so vital to helping ensure employees injured on the job receive the right level of care at the right time. The program, administered by Genex under its parent brand, Enlyte, is designed to enable quick recognition of appropriate care when a workplace injury or illness occurs.

Combining the best of two industry-leading triage programs, Coventry’s NT24 and Comp Alliance’s Nurse Now, ClinicalCare24 provides employees with round-the-clock access 7 days a week, 365 days a year to expert nurses. The program is designed to help employers keep their team healthy and productive.

“An early advantage associated with the organizational alignment of Mitchell | Genex | Coventry is the integration of our two nurse triage programs,” Helen Froehlich, Senior Vice President Utilization Management. “The strength and depth of expertise from these programs provide significant value to our customers through ClinicalCare24.”

ClinicalCare24’s triage process is easy to use. When a workplace injury occurs, a call is placed to the program’s toll-free number. All calls are received by registered nurses (RNs) with current licensure and at least three years’ recent clinical experience in a related field. Through a series of questions, a nurse assesses the injury and determines if it necessitates treatment or can be treated through self-care. In non-emergency situations, the nurse can recommend a plan of action ranging from simple first-aid, self-care instructions to being seen by a provider.

If the employee chooses self-care, which occurs in most cases, the nurse provides specific self-care instructions and a follow-up call or text to monitor if the condition is improving. If treatment is indicated, the employee can be referred (if jurisdictionally allowed), to a preferred provider in the employer’s workers’ comp network. This ensures the employee will be seen by a credentialed provider experienced in the treatment of work-related injuries.

To further meet the needs of employees, ClinicalCare24 is staffed by bilingual nurses and also supported by interpreters for non-English-speaking callers, as well as access to relay services for employees with hearing impairments, as part of the standard service.

“When workplace injuries occur, having a nurse available who speaks the same language as the employee goes a long way in establishing trust,” said Jennifer Stephens, Director, ClinicalCare24. “If that trust doesn’t begin during the onset, the employee can easily veer off course. This program helps employees recognize that their employer is invested in their wellbeing.”

Employers who have implemented nurse triage programs have seen significant decreases in the number of medical and indemnity claims and in workers’ comp-related medical costs.

Disclosure:
Enlyte is a WorkCompWire ad partner.
This is NOT a paid placement.

Filed Under: Industry News, Top Stories, Work Force & Human Resource News, Workers' Compensation

Primary Sidebar

Get Our Free Newsletter:

Select list(s) to subscribe to


By submitting this form, you are consenting to receive marketing emails from: WorkCompWire.com, PO Box 1114, Culver City, CA, 90232, http://www.workcompwire.com. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

myMatrixx

Paradigm

MSQ

Follow Us on Twitter

Tweets by WorkCompWire

Workers Compensation News Topics

  • Top Stories
  • Featured Articles
  • Leaders Speak
  • Editor’s Forum
  • The RxProfessor
  • Industry News
  • Association, Rating & Research News
  • People On The Move
  • Claims, Legal, & Compliance News
  • Legislative & Regulatory News
  • Risk Management News
  • Work Force & Human Resource News
  • Workers’ Compensation

Wire Archives

Copyright WorkCompWire © 2023