Nashville, TN – National Seating & Mobility (NSM) recently announced it is partnering with telehealth experts Blue Sky Therapy, Lightning Mobility Evaluations and Spero Rehab to maximize the company’s complex rehabilitation technology (CRT) services nationwide. Telehealth has recently become an accepted technology supporting seating and wheelchair mobility evaluations during the COVID-19 pandemic.
“NSM is working to set industry standards for CRT provision via remote evaluation with telehealth partners,” said Bill Mixon, NSM CEO. “Partnering with regional telehealth experts helps us ensure our clients across the country have coverage and access to this essential service. These partners also allow us to support our existing referral sources in facilities currently challenged by the impact of COVID-19.”
Remote evaluation helps mitigate exposure to the high-risk community of individuals who rely on complex rehabilitation technology along with other NSM alternative service options such as low to no contact and curbside delivery. While a safety measure, the technology also expedites the evaluation process.
“When considering remote evaluation as a viable option for each client, NSM takes into consideration the complexity of the evaluation or delivery, referral source acceptance and payer rules,” added Mixon. “The quality of care and outcomes are essential to the development of industry remote evaluation standards.”
NSM noted that 20 percent of new equipment evaluations are conducted via telehealth. The company and its telehealth partners utilize HIPAA compliant communications products for all telehealth services.
“As our world changed due to the pandemic, our industry has been forced to change with it,” said Mixon. “COVID-19 accelerated telehealth as a viable approach to complex rehab. With the measurable benefits this offers our clients, we believe CRT supported by remote evaluation and telehealth is here to stay long after this Public Health Emergency.”
The company also recently launched a virtual service support center staffed by certified Remote Service Technicians supporting branches and clients. This team specializes in remote troubleshooting using a variety of technology-based strategies to thoroughly assess service/repair needs.