Today’s issue of WorkCompRecap features a new Guest Post from Tom Ash of CLARA analytics on the challenges of recruiting & retaining claims adjusters, and how to use AI to address these issues.
In his post, Tom notes that in the past the insurance industry has not needed to recruit aggressively, but is about to face changes as the average claims adjuster now stays in the industry for only four years. This turnover, coupled with an aging out of other workers headed for retirement will create problems that can cripple claims organizations. Tom then covers two major gaps that need to be filled in order to preserve the health of the claims adjuster profession moving forward: the mindset gap and the knowledge gap, and how AI can be applied to attack the gaps.
Read it now by clicking here!