San Diego, CA – Mitchell International recently released its Industry Trends Report (ITR) for the first quarter of 2020. Mitchell executives share strategies for improving claims processing accuracy and efficiency; predictions for the 2020 workers’ compensation market; and insights on the fee schedule for Michigan’s new no-fault insurance law.
The Casualty Edition: Balancing Claim Technology with the Human Touch
As claims organizations navigate the best ways to automate the claims process, they should also consider finding new ways to use technology to better support their employees’ work. Author Shahin Hatamian points out that technology and “human touch”, or what’s called “humane automation”, can work together to enable claims organizations to create efficiencies, improve accuracy, and reduce mistakes.
To be successful, claims managers focus on the selection of technology partners that can provide flexible and scalable services. This technology can help capture data and automate workflows. But, claims professionals should also consider how easily adjusters can use digital portals to focus on higher impact tasks. Finally, another critical factor is the integration with claims offices and systems using web services.
Hatamian, VP of Product Management, Casualty Solutions, said, “As the technological landscape evolves, claims organizations should consider how those new technologies can support their own operations and how they can enhance the services that their partners provide through Humane Automation.”
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Other articles in the Casualty Edition present a forward-looking analysis of some key trends expected for 2020. These articles include: “2020 CPT Code Changes: What You Need to Know;” “Looking Ahead: 2020 Workers Compensation Predictions;” “Michigan Auto No-fault Reform: What you need to Know About the Fee Schedule;” and “The Future of Pain Therapy in Workers’ Compensation”. It also includes healthcare-related articles on “Health Literacy’s Impact on Delayed Recovery” and “How to Better Review Costly Hospital, Emergency Room and Other Medical Bills for Third Party Claims”.
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