Today’s issue of WorkCompRecap features the announcement from Rising that the annual survey for its Workers’ Compensation Benchmarking Study is underway. This year’s edition will for the first time survey frontline claims professionals to examine alignment between industry leadership and staff who directly handle workers’ comp claims
The 2019 study will also reprise previous years’ questions to compare frontline participants’ perspectives to those of claims executives. The study also aims to identify how frontline staff experiences differ at higher performing claims organizations vs lower performers. Finally, the survey will continue to cover primary topics like prioritizing claims core competencies, developing and retaining claims talents, utilizing a claims advocacy approach, leveraging technology and data, and driving improved medical and claim outcomes.
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