Denver, CO – Pinnacol Assurance recently announced that it is retooling its leadership structure in order to support its efforts to focus on customers and advance its digital innovations.
Mark Isakson, who had been Senior Vice President of Operations, now becomes the company’s Chief Customer Officer. He will serve as the senior executive overseeing operations, information services and agency relations.
Quincy Douglass, previously the Associate Vice President of Customer Experience, will become Vice President of Operations, overseeing underwriting, claims, medical operations and customer experience.
“These changes reflect the already close working relationship between all these disciplines,” said Pinnacol President and CEO Phil Kalin. “Formalizing that collaboration will allow us to leverage the capabilities we’re developing in human-centered design, analytics and technology on behalf of all our customers: agents, policyholders and injured workers.”
Source: Pinnacol Assurance