Boca Raton, FL – The National Council on Compensation Insurance (NCCI) is examining the growing issues related to opioid use in America through a three-part series, On Opioids. The series is aimed at exploring three viewpoints on issues surrounding opioid use and workers compensation: those of doctors, insurers, and regulators.
In the second of the three-part series, we hear from several claims management professionals in the workers compensation (WC) industry—including insurance company representatives and a third party administrator (TPA).
Talking to Claims Professionals
The dangers of opioid use have been on the radar of insurers and TPAs since the mid-1990s. Developing ways to address overuse and manage the long-term use of such drugs took many years. These responses continue to evolve through a combination of increased understanding of the opioid epidemic, new tools and data, and a changing regulatory environment.
Claims professionals say there are five key elements that are critical to successfully managing the use of opioids:
- Early identification and recognition of the risk of addiction
- Rigorous monitoring of the injured worker throughout the life of the claim
- A team approach to pain management
- A regulatory environment conducive to managing prescribing practices
- Healthcare literacy
Click here to read the second article: On Opioids – The Claims Professionals’ Perspective
For the On Opioids series, NCCI conducted interviews with doctors, insurers, and regulators to gather an array of opinions on the topic. The articles in the series reflect the viewpoints of experts interviewed, and do not necessarily represent the views of NCCI.
NCCI offered special thanks to organizations that generously shared their thoughts: Amerisure Insurance, Chubb, and Gallagher Bassett.