Today’s issue of WorkCompRecap features the release of the 2017 edition of the Workers’ Compensation Benchmarking Study, which revisited its 2014 survey questions to measure industrywide advancement in claims management.
There’s a ton of great info to unpack, but a few key findings included that while slightly fewer respondents said they measure use of best practices within “core competencies” (the collective skills, etc to manage claims effectively), a much greater proportion of high performers continue to do so. Interestingly, investment in training and professional development was found to actually have declined for both new hires and senior staff since 2014, in spite of the fact that the industry faces a looming talent crisis. Higher performing organizations however had higher budget allocations for such programs and were more likely to invest in training & development. Other sections explore the impact of technology and data, and medical performance management.
Find out more (including a link to the free report!) by clicking here!