Today’s issue of WorkCompRecap features the release of results from a new survey conducted by EMPLOYERS that notes that technology is changing how small business owners interact with their workers’ comp carriers.
According to the survey, almost a quarter of small business owners believe more online or self-service tools would enable their carrier to provide a better policyholder experience. Better communication and faster claims resolution also topped the list of desired improvements business owners want. Additionally, 67% of respondents said they would be likely to use a self-service online portal from their workers’ comp carrier to review policy information, make policy changes, make payments, or view payment history. App availability was also important, with almost 60% indicating that they were likely to use a mobile app for the same purposes.
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