Today’s issue of WorkCompRecap features the launch of the 2017 Workers’ Compensation Benchmarking Study, which continues exploring what higher performing claims organizations are doing compared to their industry peers.
This year’s edition will reprise 2014 survey questions in order to further examine high performers’ profiles on an expanded set of behaviors and benchmark the industry’s overall progress from the past three years. The survey will also continue its exploration of the emerging “claims advocacy” approach to engaging injured workers. The confidential survey will continue throughout June, and is open to management, director, and executive-level leaders who oversee workers’ comp claim operations for payer organizations. Those who take the survey will receive a copy of the 2017 Study Report that will be released in November.
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