Kansas City, MO – Kindness really does pay. In fact, when it comes to injured employees, kindness can greatly reduce the cost of workers’ compensation claims. Lockton, the world’s largest privately held insurance broker, has been helping employers for nearly 30 years implement a softer approach to handling injured employees.
Employers often overlook, undervalue, or interact poorly with the injured employees. These habits can lead to workers’ compensation lawsuits, longer wait times for employees to return to work, and reduction in productivity. These all have a negative impact on the employer’s bottom line.
Andrew Barklage, Lockton’s Claims Cost Control Expert and Sherri Bryant, Lockton’s Injury Counselor Team Lead, explain why an advocacy-based approach is best for both the employer and the employee in their white paper “10 Ways to Help Injured Employees Recover: An Advocacy-Based Approach to Workers’ Compensation Claims.”
Employers can begin to create a better workplace atmosphere and post-injury recovery process by asking themselves the following questions.
- What is the “employee experience” when injured?
- Is anyone communicating with injured employees?
- What is the tone and content of communication?
- Does the employer genuinely care, and does the employee know this?
- Are there non-work related factors impacting the claim?
- Are employees fearful of losing their jobs?
- Does management behavior breed attorney involvement?
After evaluating how employees are treated post-injury, employers have some options to become more proactive and communicative. Injury counselors can play an integral role in showing injured employees empathy and guiding them through the recovery process.
“An injury counselor can play an integral role in returning injured employees to work and reducing costs,” said Bryant. “However, every employer should lead with empathy, build trust and focus on the human side of workers’ compensation.”
Click here for the whitepaper: Lockton: “10 Ways to Help Injured Employees Recover: An Advocacy-Based Approach to Workers’ Compensation Claims” (PDF)