Columbus, OH – Ohio Bureau of Workers’ Compensation Administrator/CEO Sarah Morrison recently announced the appointment of a veteran health care executive and author on organizational change as the bureau’s new chief of field operations.
Deborah Dexter, Ph.D., joined Morrison’s senior leadership team Monday, Oct. 17. As field operations chief, Dexter will lead BWC’s Customer Services Division, overseeing injury management services, employer risk and safety services and the customer contact center, among other duties.
“Deb has a diverse background with a great deal of training and experience in customer service centers and change management,” said Morrison. “We’re excited to have her join our team to help lead our efforts to enhance the customer experience for our injured workers and for the 243,000 employers we serve across this state.”
Dexter most recently worked as vice president of operations support for Dublin-based Cardinal Health, where she spent the last eight years focused largely on improving customer service. She held similar duties at Lucent Technologies from 1995 to 2007.
Dexter holds a bachelor’s degree in business administration from The Ohio State Universities, two master’s degrees and a doctorate in organization and management from Capella University. She’s also the author of “You’re Not too Big to Fail: A Proven Guide to Successful Organizational Change Management.”
Source: Ohio BWC