Owings Mills, MD – Restore Rehabilitation has launched a national telephonic case management service for workers’ compensation payers. Based in Maryland, Restore is a medical and vocational case management company focused on reducing the impact of workers’ compensation claims on injured workers, insurers, third-party administrators, and employers.
Restore’s telephonic case managers contact injured employees immediately after an injury to assess medical status and medical needs, determine next steps, assist in identifying physicians, and schedule appointments. “On the first call, we tell the injured employee that the employer wants us to help them navigate the work comp system,” said Restore Rehabilitation’s President Pam Anthony, RN, BSN, CDMS, CCM. “Knowing your employer cares goes a long way.”
Restore’s telephonic case managers, who are registered nurses with advanced credentials, facilitate, educate and communicate so injured employees receive needed care as quickly as possible. This involves scheduling and following up on appointments, obtaining test results and medical records, and coordinating ancillary services. Case managers help injured employees understand their medical conditions, tests and treatment plans. Services include obtaining job descriptions, guiding return-to-work plans, monitoring psychosocial issues, and continually updating adjusters, employers and other stakeholders.
Restore Rehabilitation emphasizes superior customer service. There is a dedicated multi-lingual team of case managers and a person answers the phone between 8:30 a.m. and 8 p.m. eastern to avoid voice mail delays.
“Our philosophy is to recruit, hire and train only the best of the best,” Anthony said, noting that Restore’s case managers are employees, not independent contractors. “Our case managers are highly trained, credentialed and extremely experienced in workers’ compensation. Reasonable caseloads allow for proactive results-based services that surpass industry standards and exceed clients’ expectations.”
Source: King Knight/Restore Rehabilitation