Today’s issue of WorkCompRecap features the release of the results of an internal survey completed by GENEX, who interviewed more than 200 of their case managers and had them describe common claims pitfalls they see and to offer strategies to keep claims on track.
The managers’ responses covered a wide variety of subjects, including miscommunication, which while seemingly obvious, can cause major issues in case management due to the number of parties involved. Other suggestions focused on tackling a lack of modified or light duty options, patient noncompliance, inconsistencies, and lack of workers’ comp specific education.
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