Memphis, TN – Sedgwick has announced that Darrell Brown has been appointed executive vice president and chief claims officer.
In his new role, Brown will serve as a senior adviser in setting Sedgwick’s claims management vision, strategy and best practices. In addition to overseeing the company’s practice groups and Performance 360® quality program, Brown will also lead the development and operation of a unit dedicated to enhancing Sedgwick’s management and resolution of complex claims.
“Throughout his tenure at Sedgwick, Darrell Brown has been a driving force in shaping our outcomes-based approach to claims management,” said David A. North, Sedgwick’s president and CEO. “As our new chief claims officer, Darrell will draw on his in-depth understanding of our industry and the evolving regulatory landscape to help us deliver the highest quality claims and productivity management solutions for our customers.”
Brown has more than 22 years of experience in claims management. He joined Sedgwick in 2001 as an assistant claims manager and subsequently served as area manager of its southern California region, leader of its workers’ compensation practice and managing director of its casualty practices.
Most recently, Brown held the position of chief performance officer. He was one of the primary designers of Performance 360 and led the implementation of the program across Sedgwick’s casualty operations. He also serves as executive sponsor of Sedgwick’s diversity and inclusion council. Brown is a popular presenter at industry conferences and frequent contributor to Sedgwick’s Connection blog on topics including claims management, litigation management, workers’ compensation, quality, cost drivers, regulation and compliance.
Brown previously served as an instructor for the American Insurance Educational Association, where he taught courses on workers’ compensation case law. He holds a bachelor’s degree in finance from California State University at Northridge, a California self-insurance license and the Associate of Risk Management designation.
Brown will continue to be based at Sedgwick’s office in Long Beach, Calif.
Source: Sedgwick