Atlanta, GA – Broadspire recently announced that it has launched its new Client Advocate Model. The model provides a comprehensive and inclusive approach to help employees return to work while providing employers with the tools to manage overall disability and absence costs. The Client Advocate provides clients with a single point of contact and functions as a subject matter expert on the complexities of the disability environment. The Client Advocate provides education, guidance and coordination of Broadspire services on behalf of employers and client, consequently giving employers a more favorable experience and tangible outcomes.
“We developed this model in response to what we heard from clients, brokers and employers. They have expressed a need for a solution that provides a single, accountable and knowledgeable point of contact to drive the return to work and claim resolution process,” said Erica Fichter, senior vice president, Medical Management, Broadspire. “Utilizing our experience and expertise, we applied this information to develop the Client Advocate Model. This model drives the integration of our medical and vocational solutions that drive quantifiable results.”
Fichter added that by coordinating Broadspire’s suite of services and benefits, its expert medical and vocational teams work as advocates to best support clients by optimizing both their income and their way of life. She stressed that the Client Advocate Model is a truly comprehensive solution which offers the right level of customer advocacy using Broadspire’s medical management proprietary tools for First Day Off, the Family and Medical Leave Act, short term disability, long term disability and workers compensation. The Client Advocate Model may be provided to Broadspire clients, self-administered employers, or to companies who utilize other claims administrators.
Source: Broadspire