Bedford, MA -(PRNewswire)- FirstBest® Systems, Inc. recently announced that Stonetrust Commercial Insurance Company, a super-regional workers’ compensation and employers’ liability insurer, has selected and begun deployment of the FirstBest® Front Office Suite including the FirstBest UMS Express pre-configured underwriting workstation, the FirstBest Agent portal and the FirstBest AppReader agency connectivity application. With the new front office applications in use by underwriters and agents in mid-2014, Stonetrust expects to further increase agent satisfaction, transform the underwriting process and accelerate profitable growth.
“Stonetrust selected the FirstBest Front Office Suite as a core enabler of profitable growth and exceptional customer service for our agents,” said Tim Dietrich, President of Stonetrust Commercial Insurance Company. “We were impressed with the FirstBest Front Office Suite’s ability to help another insurer to more than double their book of business without increasing expenses – in just four years. Our agents are enthusiastic as well, telling us that the FirstBest Agent portal will help them to provide better service to their customers and send more business our way.”
Stonetrust’s strategic goals for the FirstBest Front Office Suite include:
- Do more business with each agent – Through an agent portal and agent upload that will enable automated clearance and risk prequalification, quick quote and a streamlined quote process for more complex risks.
- Transform the roles of underwriters with one-stop underwriting – So underwriters can spend time on risks analysis and pricing instead of paper-pushing.
- Drive growth – By increasing underwriting automation to better scale the business, pursue new accounts, and rapidly seize new opportunities.
- Achieve underwriting improvement in less time – Using the prebuilt components and rapid deployment methodology of FirstBest UMS Express.
- Integrate with policy admin and other back-end systems – Adding rich front office capabilities for underwriters and agents while integrating with, and preserving Stonetrust’s investment in the CSC Point In policy admin system.
“Leading insurers such as Stonetrust are turning to modern underwriting workstations and agent portals to transform their underwriting and front operations into customer-focused, ultra-efficient, and profitable growth engines for the company,” said John Belizaire, Founder and CEO of FirstBest Systems, Inc. “Sitting in front of the policy admin and other back-end systems, these modern front office and underwriting systems empower agents and underwriters to work together in unison to rapidly submit, quote and close more of the right business.”
“Our policy admin system has served us well but it was never designed to drive growth,” said Sukhy Dhillon, CIO of Stonetrust Commercial Insurance. “The FirstBest Front Office Suite will enable us to transform the way that we underwrite business and work with agents, providing new opportunities for us to drive dynamic growth. Both the Stonetrust team and our agents were impressed with the product’s ease of use, the FirstBest team’s deep insurance domain knowledge, and our ability to see tangible improvements in far less time with the shortened deployment of FirstBest UMS Express.
Source: PRNewswire