Jacksonville, FL – One Call Care Management (One Call), provider of specialized cost containment services to the workers’ compensation industry, recently announced that it has completed its acquisition of San Diego-based 3iCorp.com, a company known for its culturally sensitive language solutions delivered throughout California and the Western region of the U.S.
Joe Delaney, President & CEO of One Call Care Management, commented: “This acquisition is integral to our business strategy to bring together best-in-class solutions that lead to faster, more efficient, and cost-effective resolution of workers’ compensation claims for our customers. 3iCorp.com has a strong track record of helping to facilitate clear and effective communication in a variety of languages, which enables important medical and claims information to be conveyed to injured employees. By bringing 3iCorp.com into our Language Services division, we fortify our translation and interpretation capabilities, enhance our spectrum of languages, and expand our network of skilled interpreters and translators.”
Sal Alvarez, Chairman and co-founder of 3iCorp.com, added: “Our goal has always been to do more than just interpret and translate words; we actually strive to make communication and understanding possible across cultures. In this regard, One Call is the perfect partner as a company that is aligned with our values: delivering outstanding service and providing clients with the highest value for their claims expenditures. As part of the One Call family, we’ll have resources to bring our language solutions and cultural expertise to a much broader audience.”
Joe McCullough, President of One Call Care Transport + Translate, noted: “3iCorp.com has an outstanding reputation of customer service and satisfaction in translation and interpretation, particularly in the West. Integrating 3iCorp.com will enable One Call to take our language service capabilities to the next level. Competitors may claim they have a nationwide response, but only One Call has a truly national network, the ability to cover any language, an enterprise platform that electronically connects providers for maximum efficiency, and the credentialing and quality rating capabilities to ensure the best provider is used each and every time, which in the end saves clients time and money.”
Today, the United States has a culturally diverse workforce. Many employees speak languages other than English, and the need for skilled and culturally sensitive interpreters and translators is on the rise. Managing a workers’ compensation claim is more challenging when a claimant does not speak English or speaks English as a second language, as there is a significant risk of miscommunication that can result in delays in treatment, recovery, and return to work; attorney involvement; and increased claims costs.