Memphis, TN – Sedgwick recently announced that Darrell Brown has been appointed the company’s chief performance officer. In this newly created position, Brown will work with company leaders to develop and oversee the measurement of dynamic quality and performance programs, processes, and systems to enhance Sedgwick’s best-in-class service delivery and customer experiences.
Brown brings to his new role more than 20 years of experience in claims management. He joined Sedgwick in 2001 as an assistant claims manager and subsequently served as area manager of the southern California region, leader of the company’s workers’ compensation practice, and managing director of its casualty practices.
Brown previously served as an instructor for the American Insurance Educational Association, where he taught courses on workers’ compensation case law. He holds a bachelor’s degree in finance from California State University at Northridge, a California self-insurance license, and the Associate of Risk Management designation.
“Throughout his career, Darrell Brown has displayed an unparalleled commitment to excellence and quality claims management,” said David A. North, Sedgwick’s president and CEO. “With Darrell leading the charge to redefine quality for our organization, we will continue to sharpen our focus on how our practices ultimately impact claims outcomes.”
Brown will continue to be based at Sedgwick’s office in Long Beach, Calif.