SANTA ANA, Calif.–(BUSINESS WIRE)–Paladin Managed Care Services announced today the launch of a new 24/7 Nurse Triage program for its clients, including self-insureds, insurance companies, public entities, and third-party administrators. The new program immediately directs an injured worker to the most appropriate and effective medical treatment option after a work-related injury occurs. This minimizes costs arising from unnecessary visits to the emergency room. It also helps assure that the type and source of treatment best fits the injury, whether it be first aid at the employer’s facilities, or specialized treatment at an in-network occupational health clinic. This new service is available through a new business alliance Paladin has forged with Medcor, a leader in workplace injury triage.
The 24/7 Nurse Triage program is Paladin’s latest addition in its ongoing expansion of its comprehensive suite of managed care services. With this offering, employees can call triage-trained registered nurses at any time, day or night, for prompt assistance in assessing the severity of their injuries and determining the best course of action. This reduces costs and improves care by identifying up front the best and most cost-effective treatment option for the injury, according to evidence-based medicine and the best judgment of triage nurses experienced in emergency and urgent care. Paladin’s new program drives improved medical outcomes at reduced cost, higher productivity, and lower administrative costs for its clients.
Paladin chose Medcor because of its high-quality service and proven effectiveness. With 14 years of workers’ compensation triage experience, Medcor has received URAC Health Call Center accreditation, complementing Paladin’s own URAC accreditation for Workers’ Compensation Utilization Management. Medcor’s superior quality is demonstrated by a 98% satisfaction rate among its triage users. Further, for 2010, Medcor reported that, on average, offsite medical treatment was not needed in 48% of its clients’ injury cases. Results of this magnitude are well aligned with Paladin’s overall mission to deliver highly effective medical care at substantial savings to its clients.
Jeffrey Miller, Paladin’s COO, said, “Our new Nurse Triage program further strengthens Paladin’s comprehensive suite of services available nationwide. Our clients can now achieve even better savings and medical outcomes from this powerful enhancement to our cutting-edge, medical management service platform. This new alliance with Medcor, a long-established industry leader, signals our continued commitment to supplying best-in-class services and service providers that exceed our clients’ exacting needs.”