PORTLAND, Ore.–(BUSINESS WIRE)–At the PRIMA 2011 Annual Conference, PCIS, a proven and trusted provider of policy administration and claims solutions, recently announced that seven of its public entity clients have renewed their contracts for the PCIS claims system. The renewal clients include: the New York City Law Department, the City of Albuquerque, City of Anaheim, City of Sacramento, City of Torrance, County of Los Angeles and the State of California.
In addition to the contract extensions, these organizations are also taking advantage of Medicare reporting enhancements incorporated into the latest version of the PCIS claims solution. The new mandated law which went into effect on January 1, 2011 originates from Section 111 of the Medicare Medicaid and SCHIP Extension Act (MMSEA) of 2007, ensuring Medicare bills are paid first by the primary payer before being submitted to Medicare as the secondary payer.
These recent renewals further solidify PCIS’ history of long and successful relationships with its client, with each of these client organizations representing an average of more than 10 years as a PCIS user. PCIS is pleased to count the County of Los Angeles among its longest term clients with the PCIS system used to administer workers compensation claims for County workers for over 25 years – currently with 484 users and three TPAs.
Commenting on their long PCIS relationship, Carl Yuan, Workers’ Compensation System Administrator with the County of Los Angeles, said, “PCIS has not only enabled us to maintain an efficient claims operation to best serve the County’s workforce, but PCIS has been able to adapt to our changing needs and new technology requirements over the years.”
Yuan continued, “PCIS offers a solution we can depend on. We don’t trust any other system to handle our large database volume. PCIS listens to what the County needs and understands our operations.”
The City of Torrance Workers’ Compensation Claims Manager, Terri Connaughton, agrees, “Incredible customer service is one of the primary reasons we have been with PCIS for so long. Our PCIS client support representative listens to our concerns, stays on top of the issues and makes my job easier.”
“We appreciate the long and continued relationship with these organizations and for their commitment to and confidence in our claims solution and the PCIS team,” commented Georgette Loizou, PCIS Executive Vice President. “We look forward to continuing to serve each and every one of them to the best of our abilities by providing only the highest quality software solutions and services.”