NEW YORK–(BUSINESS WIRE)–BOLT Insurance Agency (www.boltinsurance.com), a technology enabled eAgency, and SeaPass Solutions, Inc. (insuranceportal.seapass.com), a leading independent provider of web-based insurance distribution solutions to the property and casualty (P&C) insurance industry, today announced that BOLT has deployed SeaPass’s Insurance PortalTM 3.0 to enable InsuranceEdge (www.insuranceedge.com), an easy-to-use integrated offering announced by American Express OPEN in May 2010. InsuranceEdge is designed to help small business owners research, review, compare and purchase commercial lines insurance from major carriers including; ACE, Chubb, CNA, The Hartford, and Liberty Mutual.
“The SeaPass solution has enabled us to sustain 50% month over month growth, while continuing to maintain high conversion ratios, control expenses, and deliver exemplary service.”
BOLT Insurance Agency offers the industry’s first online and national direct to consumer portal for small commercial insurance quotes and insurance purchases. BOLT is the exclusive provider to American Express OPEN clients through the InsuranceEdge offering, currently processing tens of thousands unique visits per month.
Combining SeaPass’s Insurance Portal technology with the right people and efficient processes enables InsuranceEdge to empower small businesses with automated and real-time access to price comparison across multiple carriers.
Complementing BOLT’s use of SeaPass portal technology, InsuranceEdge users also have easy access to high touch service with BOLT’s licensed agents. Whether the business owner is in need of a business owner policy, workers’ compensation, commercial auto, umbrella, E&O, D&O, EPLI and more, InsuranceEdge is just a click away. SeaPass’s Insurance Portal also enables online chat and offers co-browse capabilities to facilitate transactions and provide expert advice. Businesses have used BOLT’s InsuranceEdge to obtain real-time policy quotes.
BOLT’s InsuranceEdge has earned high marks for customer satisfaction with users highlighting the service’s ease of use and quick delivery. In just a few minutes with BOLT, business owners are able to obtain up to six quotes – an effort typically requiring five to seven days with traditional agencies.
“The SeaPass Insurance Portal 3.0 enabled BOLT to be first to market with a direct to consumer commercial lines offering, while also providing the integration needed between the agency and top tier carrier partners to offer the high-tech, high-touch environment required to meet the high service level goals of our InsuranceEdge partnership,” Said Tom Hammond, EVP of Operations at BOLT Insurance. “The SeaPass solution has enabled us to sustain 50% month over month growth, while continuing to maintain high conversion ratios, control expenses, and deliver exemplary service.”
SeaPass’s Insurance Portal 3.0 also enables BOLT to provide:
- A collaborative environment for small business owners, agents and carrier underwriters;
- Real time dashboard and analytics integrated with SLA and KPI management and sales process funnel visualization;
- Call center integration;
- Real time connections with agency management systems and multiple carrier back end systems;
- Lead conversion and performance;
- Clean and accurate data for carriers, using the provided SeaPass templates and associated data validation rules; and
- Cross sell and up sell capability.
“The relationship with BOLT has worked to our mutual benefit. In working to meet BOLT’s objectives for InsuranceEdge we have employed a good deal of new technology and developed a lot of new capabilities which we have been able to incorporate into our Insurance Portal 3.0 offering and make widely available to the insurance industry,” noted Ari Katz, President and Chief Architect at SeaPass Solutions. “We look forward to continuing our work with SeaPass Insurance Portal clients, including BOLT, to deliver maximum capabilities and to take advantage of new technologies as they become available.”
About BOLT Insurance Agency & InsuranceEdge
BOLT Insurance Agency is a technology enabled eAgency and the first agency to provide easy and online access to commercial markets, putting the power of insurance into the hands of small business owners. In addition to nationwide delivery of business insurance products, BOLT, through its InsuranceEdge, is the exclusive provider of commercial insurance products for American Express OPEN, a division of American Express and the leading payment card issuer for small business in the United States. For more information on BOLT or InsuranceEdge visit www.boltinsurance.com or www.insurancedge.com.
About SeaPass Solutions
Headquartered in New York and founded in 2000, SeaPass Solutions offers solutions that enable insurance carriers, agents, brokers and wholesalers to better connect, communicate, and manage the business. With a singular focus of enhancing the quality and timeliness of communications between insurers and their distribution channels and customers, SeaPass provides consumer and agency portal as well as comparative rating solutions. For more information visit www.seapass.com or call 212-608-4646.
SeaPass Solutions, Inc.
Mahalia (Maggie) Maria