April 19, 2018

One Call Care Management Improves Business Practices to Better Serve Injured Workers in CA

Encinitas, CA – The Independent Physical Therapists of California (IPTCA) and One Call Care Management (One Call) recently announced they have reached a resolution of the lawsuit brought in April 2017 by the IPTCA regarding One Call’s business procedures.

Per the terms of the agreement, One Call will make various changes to certain of its business practices in California, which the parties believe will result in improved service to the state’s injured workers and physical therapists. These changes include:

  • Modifications to One Call’s patient referral and authorization process;
  • Increased transparency of how One Call ranks and scores the quality of physical therapists;
  • An enhanced electronic billing and payment system for physical therapists.

“One Call listened to the serious and heartfelt concerns of the IPTCA and its members,” said Chuck Felder, treasurer of the IPTCA “We thank One Call for agreeing to these proactive steps, which we believe will improve injured workers’ access to quality health care services. We were also pleased One Call has offered to meet with IPTCA and its members on a regular basis going forward, something that was not required by the resolution of this lawsuit. We encourage all industry participants to become more transparent and work cooperatively with physical therapists, similar to the actions that One Call is taking.”

A summary of the changes will be sent to One Call’s contracted providers and be posted on One Call’s provider portal. The IPTCA has also posted a summary of the changes on its website.

“One Call has gained the valuable opportunity to both learn from and provide education to the IPTCA and it has been advantageous to all parties. Our intimate appreciation for the IPTCA’s concerns and implementation of the appropriate changes will produce leading-edge business practices in the workers’ comp industry,” said One Call Chief Product Officer Will Smith. “By implementing these modifications, we expect to improve patient outcomes while also containing medical costs and enhancing One Call’s relationship with its contracted providers. One Call will set the new standard in the industry in terms of its willingness to work with physical therapists in a collaborative way.”

Source: IPTCA/One Call

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This is not a paid placement.

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