March 19, 2018

Amerisure Insurance Deploys Guidewire System for Claims Management

Farmington Hills, MI – Amerisure Mutual Insurance Company, a Property/Casualty (P/C) commercial insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to P/C insurers, recently announced that Amerisure has deployed Guidewire ClaimCenter® as its new claims management system. The implementation was led by Capgemini, a global leader in consulting, technology and outsourcing services and a Guidewire PartnerConnect® Premier Consulting alliance member.

Amerisure sought to update its internally built claims system to more easily keep up with technology upgrades and regulatory compliance. ClaimCenter has been deployed to all of Amerisure’s lines of business (Commercial and Workers’ Compensation) in all of its core service centers across the United States.

“Given the age of our previous claims system, our business and IT departments recognized the need for an upgrade,” said Laura Pierman, vice president, Claim Operations and Shared Services, Amerisure. “With ClaimCenter, we will be able to offer our staff new capabilities to help them more efficiently and effectively deliver on the service commitments to our Partners for Success® agencies from a business and technology perspective.”

ClaimCenter is enabling Amerisure to:

  • Obtain better visibility into claims handling operations;
  • Collect more measurable data points; and
  • Enhance staff training.

“We are honored that Amerisure entrusted Capgemini with implementing one of the most complex ClaimCenter accelerators that Guidewire has released to date,” said Shane Cassidy, Senior Vice President, Insurance, Capgemini. “This cutting-edge implementation will enable Amerisure to shorten process times on auto-adjudication of medical bills, reduce duplicate processes and take clerical tasks off claims adjuster’s desks along with other integrations to help Amerisure pay the ultimate probable cost of each claim.”

“We congratulate Amerisure on their successful ClaimCenter deployment,” said Mike Polelle, chief delivery officer, Guidewire Software. “We admire Amerisure’s commitment to helping their staff adapt and succeed in today’s rapidly-changing insurance market.”

Source: Guidewire

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