May 17, 2018

Jill Benner: State CE Requirements: Anticipating and Understanding the Historical and Recent Changes

By Jill Benner, Principal and Co-Founder, CEU Institute

Jill BennerOver the past decade, the number of adjuster states that require CE has doubled while nursing states have remained fairly static. In most situations, claims examiner states have been fair in providing ample time to learn of the change, grandfather in the requirement, and provide helpful information for the added legislation. Many of the states that have added CE requirements have started by mandating their licensed independent and public adjuster licenses to gain CE hours with resident adjusters following. Examples of “independent or public CE requirement states” are New York, Illinois, Indiana, Kentucky, Iowa, and California. To view a full list of requirements go to:

In California, workers compensation adjusters are required to be “certified” versus licensed at this time, but insurance carriers are still required to comply with continuing education reporting for their teams. California also requires specific types of topics for their workers compensation examiners to receive “credit” for those programs taken. Independent licensed adjusters in California are required to maintain CE for renewal of licensure.

A handful of states have reduced their requirements and only require the licensed resident adjusters to comply with CE like New Hampshire and North Carolina. Therefore, licensees holding NC and NH licenses that are non-resident only need to meet the rules of their resident state license.

In the past 5 years MN and AR are the newest states to require a resident licensed adjuster to maintain CE. Both states have fairly rigid rules for webinar attendance, so please check with your CE provider before attending any webinar programs. Additionally, AR requires a signed monitor affidavit and MN requires an instructor to be live and onsite. We recommend that you review the rules prior to attending a webinar program for these states so that you are able to gain the CE hours expected.

Common to the states is that most states require 24-30 hours of CE every license period for licensed adjusters and nurses. The majority of adjuster states also require 2-3 hours of Ethics credit and many require Fraud training as well. A handful of states require added mandatory training: Oklahoma now requires a 2 hour Oklahoma Legislative Update, and North Carolina requires a 3 hour Flood Program. Florida has always had a requirement of 10 hours of law and 2 ethics, but has recently changed their requirement to a total of 5 hours of combined law, state updates, and ethics training titled Florida 5 Hour Update.

Each state has different parameters for approvable course material for the insurance adjuster and what qualifies. The different parameters also extend to classroom, conference, online, and webinar programs. Ensure your CE provider is aware of the requirements and applies correctly to the State Boards for the above required mandatory topics to maintain your licenses or the states will categorize the CE training as General or Optional.

Another key point to consider if you and your team attend or request webinar training is that each state is different in how they approve or reject webinar training. In most situations, webinars are only approved if the training is conducted live, there is an attendance validation system, the attendee listens and views the program in full, and that there is a live question and answer period with the instructor. Interesting to note is the potential future requirement for a polling system that requires the monitor to “poll the attendees” to verify attendance throughout the program. Agent and Attorney CE/CLE states are beginning to require this as part of attendance verification. Fortunately, there are currently webinar tools that have the ability to set up the questions for us and track keystrokes from the audience.

Meandering the state requirements for the regional or national claims or training manager can be cumbersome, but there are tools and resources to help. You can join the CEU Institute LinkedIn Group and/or website blog to learn about the coming changes and decisions as they occur. Many associations are well versed in state updates and legislation like WCI, RIMS, PRIMA, and local state Claims Associations.

About Jill Benner
Jill Benner is a principal and co-founder of CEU Institute with corporate office in Lake Mary, FL. Her professional background is 20+ years of business development and operations in the healthcare and insurance arena. Prior to CEU Institute, she has held positions as a National Director of Contracting and Managed Care, Regional Director of Network Services, Director of Professional Relations, and Director of Business Development. Jill holds an MBA with a specialization in Healthcare Administration, and an undergrad in Marketing. Jill is a co-founder of CEU Institute, an accredited continuing education firm that serves the insurance, legal, and healthcare communities.

About CEUI
CEU InstituteCEU Institute offers dynamic and engaging, nationally accredited continuing education programs for professionals in various regulated industries. These programs serve the internal and external needs of our insurance, healthcare, legal and accounting customers. Disciplines such as claims examiners, agents, attorneys, nurses, CPA’s and more can actively obtain licensing credits through onsite, webinar, conference or seminar classes.

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